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Quality
Integrity
People
Process
Technology
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Service Management
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Support & Delivery
Driving your IT services through the Service Desk and out into the business can be an overwhelming task without the necessary tracking system, defined workflows, agreed service level agreements, user-friendly self-help services and open communication channels. Q-Armada help you deliver your IT service offerings to your business in the following areas:
Service Desk
A service desk is your IT shop front and without clear and defined processes, supporting technology and service level goals, this shop front can quickly become chaotic and eventually work to your detriment. Q-Armada has helped many organisations implement a solid, practical and successful service desk from small organisations through to large, international organisations with follow-the-sun support requirements.
Workflow
Technology always follows a step-by-step, logical process. With Workflow Solution, now more than ever, you can see how evident business processes and technology need each other to provide the most efficient and effective business services. Q-Armada is at the forefront of this new technology and can help you design and implement fully automated workflow solutions that you can apply to any function within your organisation from IT to HR, logistics etc…
Software Portal
Great customer service should always include self-help facilities. Where pre-approved, pre-purchased, company standard software is available to end users, the smartest delivery mechanism is via a self-help software portal. End users simply click for immediate download (and silent install) or request an application from their manager.
Knowledgebase
A vast amount of knowledge is captured via your service desk workers. Your knowledgebase (as part of your service desk) provides a deep and broad foundation of IP that can be leveraged by your service desk workers and end users, both controlled with the appropriate access rights.
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